Order and Sipping Information

How to Order

Our site is pretty straight forward and easy to use. It is best viewed on a computer or tablet. Just click on the links on the left side to view our products. We are not an online click and order site with a shopping cart so give us a call to place your order. Those types of sites are not very good at answering your questions!! You can order items from our web site by phone or e-mail or you may mail your order with payment to us by printing an order form

If you want to pick up items at our location, please call or email first to check on the product availability.  Drop-shipped products such as hatchers, batteries and range feeders are not available for pickup.

Payment

Orders must be paid for in advance with a money order, personal check, or credit card. We accept Discover, American Express, Visa & Master-Card. We are not set up to accept PayPal. In order to process credit card orders include the card #,  expiration date, and the 3 or 4 digit security code number.  Double check the numbers and expiration date on your credit card when placing a order. 

Sales tax for Kansas residents is figured at the tax rate of the place the merchandise is delivered.  If you live in KS & don’t know the tax rate for the city/county in which you live, give us a call.

Shipping

To obtain an estimated shipping charges, call or e-mail us with your complete address and the items  you wish to order. If you use spam control measures, please make sure my email address is on your approved sender’s list so my reply to your email is not blocked.

Packages shipped UPS and USPS are shipped by the dimensional weight rather than the actual weight. In addition to the shipping charge, UPS shipments are subject to a residential surcharge, and depending on your zip delivery area surcharge. Shipping to a business address is a little cheaper than shipping to a residential address.

An item marked “drop shipped” or “shipped directly” is not shipped from Kansas.

We do not ship to foreign countries.

Damages & Returns

Open all boxes when delivered and check the merchandise against the invoice or packing slip. Missing or incorrect items must be reported within 2 days after the arrival of the order.  All returns  must first be authorized and returned within 10 days of delivery for a credit to be issued.   All returns must be in the original box and must not have been used. There is a 10 % restocking  charge on items shipped from us.   There is a 20 % restocking  charge on drop-shipped items.   No returns on books,  vaccines, or antigen. Shipping charges will not be refunded unless we made the error.  Refunds will be made once we have received the return.

Pricing

The listed price does not include shipping charges.

If there has been a change in price, every effort will be made to update the price on the web site.  If that has been done, when you place your order, I will tell you the new price.

Every effort has been made to make accurate descriptions of the merchandise offered for sale on our web site. We cannot be responsible for errors in descriptions or pricing because manufactures often make changes and have price increases that we are unaware of. We cannot be responsible for the misuse of medications, vaccines, etc. or for installing netting or assembling a product incorrectly.